Delete your Wdee account

You can delete your account yourself, at any time, from within the app:

• Riders: open the Wdee app → the "Account" tab → scroll to the bottom → tap "Delete account" → confirm and verify your identity. Your account and data are erased immediately.
• Captains: open the Wdee Captain app → "Settings" → "Delete account" → confirm.
• If you have both a rider and a captain account on the same number, each is deleted separately from its own app — deleting one does not touch the other, which stays active.

If you can’t sign in to the app, send us a deletion request:

• Email legal@wdeesudan.com with the subject "Delete my account".
• Include the mobile number your account is registered with, so we can confirm the account is yours.
• After we verify ownership, we complete the deletion within 30 days.

To protect your money and your trips, the app will refuse deletion if:

• You have a trip or shipment still in progress — finish or cancel it first.
• Your wallet balance is not zero — spend or withdraw it first.
• You are a captain with an outstanding commission balance or advance — settle it first.

The app shows you a clear message if any of these is blocking the deletion.

When you delete your account, we permanently and irreversibly erase:

• Your profile: name, mobile number, and profile photo.
• Your trip and shipment history and saved places (rider side).
• Your wallet and your saved settings and preferences.
• For captains: verification (KYC) documents, vehicle photos, licence and registration.
• Your login — you can no longer sign in once nothing of your account remains.

A limited set of records is retained for a period, even after deletion, because the law requires it:

• Financial transaction records (top-ups, fares, commission) — kept in a pseudonymised form (no longer linked to your name or identity), only as long as accounting, tax, and anti-fraud / anti-money-laundering law requires.
• Payment-proof images tied to those transactions.
• A minimal deletion record (role and timestamp) for compliance and fraud prevention.

These are retained only for as long as the law requires, then deleted. Everything else — your personal data — is erased the moment you delete your account, and any residual backups are purged within 90 days.